How to login:

• Click on “Log In or Sign Up”.

• Click on “Continue with Email” and follow the prompts to login to the account we created for you which will start with creating your own password.

• You will be required to press a Verify button that gets emailed to you.

• Once you’ve done that, return to Stack Team App and login.  

How to book your spot:

• There are two ways to book a spot - BUY A TICKET (if you can commit in advance) or RSVP (if you can't commit in advance).

• At 8:45pm the week before the session, TICKET SALES will open for 24 hours.

• A TICKET is a guaranteed spot, paid for in advance on the app via credit card. TICKETS are like movie tickets - you don't get a refund if your plans change and you can no longer play.

• After that 24-hour period, RSVPS will open for the rest of the week until the cut-off time (one-hour before the session start-time).

• RSVPs are different to tickets - you can cancel your RSVP until the cut-off time.

• The number of people on the RSVP list who will be "playing" is determined by the number of UNSOLD TICKETS.
  # of sold tickets + # of "playing" on the RSVP list = 32.

• Example: If 25 people purchase a TICKET, the first 7 people on the RSVP list will be "playing", and the rest will be "waiting".

• So, if you want to commit a week in advance, buy a TICKET in the 24-hour window. If you're unsure of your plans and want the option to cancel, book a spot on the RSVP list.

How to book a spot by BUYING A TICKET:

• Once logged in, click on:

• SESSIONS

• MONDAY SESSIONS or THURSDAY SESSIONS

• SCHEDULE

• CALENDAR ICON or SESSION TITLE

• PURCHASE TICKETS

• PLUS SYMBOL to add one ticket only (each Stack Team App account holder can only buy a ticket for themselves)

• CHECKOUT

• Enter your credit card's 16 digits, then the MM/YY, then the CVC

• You don't need to enter your address etc. Just press PURCHASE at the bottom.

• The transaction is instant, so you can always check your credit card transactions if you want to confirm that the ticket sale went through. You will also receive an email. You can also view your ticket at the bottom of the event page, and in your "wallet" which is accessed from the settings menu on the very first screen of the app.

• IMPORTANT: If you purchased a ticket but can no longer play, you must sms Jayne if it is prior to 3pm of the session day on 0417 950 474; or you must sms Kyle if it's after 3pm on the session day on 0450 493 776. See our cancellation policy below.

• Reminder: tickets can only be purchased in the 24-hour window from 8:45pm the week before the session.
  

How to book a spot by RSVPing:

• Once logged in, click on:

• SESSIONS

• MONDAY SESSIONS or THURSDAY SESSIONS

• SCHEDULE

• CALENDAR ICON or SESSION TITLE

• YES BUTTON - If your yes button turns green, that means you have a spot, or if it turns yellow you are on the waiting list (so you are on standby to play if somebody cancels by 6pm).

• IMPORTANT: If you’re on the waiting list, you must make sure you refresh the app at the cut-off time of one hour before the session starts to check if you’ve been moved up to the player list due to a cancellation (your RSVP will change to green if this is the case). If you don’t want to be on standby to play, then cancel your booking on the waiting list. 

• TO CANCEL, PRESS THE NO BUTTON INSTEAD - your no button will then turn red. By cancelling your booking before the cut-off time, the first person on the waiting list will be allocated your spot, so you won’t have to pay. 

• IMPORTANT: If you need to cancel your spot after the cut off time, please sms Kyle on 0450 493 776 so he knows to redo the match-ups with you removed. You will be expected to pay for that session since the cut-off would’ve passed for someone on the waiting list to be allocated the spot you had taken. See our cancellation policy below.

• Reminder: Spots on the RSVP list will only become available if not all tickets were sold.
  

Cancellation Policy

• In an effort to deter players from cancelling late and not showing, and to compensate Kyle for the extra stress and time off court that late cancellations and no-shows cause him, we are implementing late cancellation and no-show fees in addition to the player fee also needing to be paid for a missed session since a player on the waiting list was unable to be allocated the spot that had been taken. Remember, the cut-off to cancel your RSVP is exactly one hour before the session starts. That’s when Kyle has to download the player list and do the match-ups. If you cancel your RSVP 1 minute after the cut-off, Kyle will not see it and he doesn’t get notified.

• If you've purchased a ticket but need to cancel, you must sms Kyle prior to 6pm as per above.

• If you've booked a spot on the RSVP list, you must cancel prior to 6pm.

Failure to do this will incur one of the following:

• A late cancellation fee of $20 must be paid in addition to the player fee, if you are late to sms Kyle (between 6pm and 7pm) to let him know that you can no longer play.

• A no-show fee of $30 must be paid in addition to the player fee, if you don't message Kyle between 6pm and 7pm.

How to pay:

• Outdoor sessions are $10pp, indoor sessions are $15pp

• Tickets are paid for via credit card in the app. The app charges a credit card transaction fee.

• Spots on the RSVP list must be paid for on the night of the session via internet banking to:

Name: Pickleball West
BSB: 086-554

Account number: 91-5611-694